Returns Support
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
This 30-day policy is an additional change-of-mind offer and does not limit your statutory rights. For eligible online physical purchases, you can notify us of cancellation within 14 days of receipt and then return the goods within a further 14 days. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.
Contact support@bricksinabag.com with your order reference for return instructions. Asking us for instructions does not make your statutory right to cancel dependent on our approval. Personalised or custom-made goods may be excluded from change-of-mind cancellation, but your rights for faulty or misdescribed goods remain.
Digital instructions and other digital content
Sending an instruction-page or download link does not, by itself, remove your 14-day statutory cancellation right. That right is lost only when digital supply has begun after your prior express consent to begin during the cancellation period and your acknowledgement that this means losing the right to cancel. The required confirmation must also be provided. If these requirements have not been met, your statutory cancellation rights remain.
If digital content is faulty, missing or not as described, contact support@bricksinabag.com with your order reference. Your statutory rights, including repair or replacement and, where applicable, a price reduction or refund, remain unaffected. A valid statutory remedy is not excluded because you opened the guide or downloaded a file.
Damages and Missing Parts
Please check your order as soon as it arrives and contact us immediately at support@bricksinabag.com if your item is defective, damaged, or incorrect. We’ll work quickly to resolve the issue.
If you’re missing any parts, let us know, and we’ll send the missing pieces out as soon as possible.
As each set is assembled by hand, this can occasionally happen, but there’s no time limit for requesting replacement parts
Refunds
For statutory cancellations of eligible physical orders, we will refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds include the standard outbound delivery charge where required; any upgrade above standard delivery need not be refunded. Other refunds will be handled in line with your statutory rights. Refunds use the original payment method unless you expressly agree otherwise.
Please note that it may take some time for your bank or credit card provider to process and post the refund.